October 30th, 2018 // 2PM - 3PM Eastern
In this webinar, you'll learn about the fundamentals of building a CS organization from scratch or if you are coming into a team that needs some reevaluation and change management. Attendees will also have an opportunity to ask experienced leaders questions throughout the interactive session. Whether you're a new CS leader at a 5 person startup or scaling out your organization at a late stage company, this event is for you!
Seats are limited, so save your spot today.
MEET THE HOST
Edward and his team are building Catalyst, an intuitive platform for customer success managers to easily prevent churn, identify customers for upsell, and increase user adoption.
Previously he built the customer success organization for DigitalOcean (a company that went from 0 - $100M+ in revenue organically without a sales team) and they averaged less than 1% churn rate every year for all enterprise customers.
"I’m a customer facing operations leader with over 20 years of experience in both working with and designing the best (in my opinion) customer-facing groups. I have proven experience building and scaling Customer Success (B2B), Customer Service (B2B, B2C), API (Engineering) Support, Contact Centers (Inbound/Outbound), Sales, and various other teams in operations."
"Over the course of my career, I've had the opportunity to work with some amazing clients (from startups to Fortune 100 organizations) and even more amazing colleagues. I lead the North American Customer Success team at Optimizely where we're changing the way the world turns data into action. This year, I was honored to be selected as a Top 100 Customer Success Strategist by Mindtouch."
"I help companies create metrics-driven customer success and advocacy programs; I build distributed and multi-functional teams and customer relationships, that ultimately, combined, lead to expansion opportunities, reduced churn, and referrals."